What should an organization do to maintain PCI DSS compliance after a business change?

To maintain PCI DSS compliance following a business change, re-evaluating compliance status and adjusting as necessary is essential because business changes can introduce new risks or change the existing landscape of data handling and security controls. Compliance with PCI DSS is an ongoing process, not a one-time effort. When an organization undergoes changes such as mergers, acquisitions, the introduction of new products or services, or changes in technology or processing methods, it is critical to assess how these changes impact the organization's compliance posture.

This proactive approach allows the organization to identify any necessary updates to security policies and procedures, implement new controls as needed, and ensure that all aspects of the business are in alignment with PCI DSS requirements. By adjusting compliance efforts, organizations can better protect sensitive payment card data and mitigate potential vulnerabilities that may arise from the changes.

Neglecting compliance by ignoring it until the next scheduled review does not safeguard the organization against risks introduced by changes. Transferring responsibilities to another organization does not absolve the original entity of its compliance obligations, especially if sensitive data handling is involved. Focusing solely on customer service improvements without considering compliance poses a risk to the security of payment card data, which is a key priority under PCI DSS.