Why is employee training critical for PCI DSS compliance?

Employee training is critical for PCI DSS compliance because it ensures that personnel understand the security policies and procedures related to cardholder data. This understanding is essential in creating a security-conscious organizational culture where staff members are aware of their responsibilities in protecting sensitive data. When employees are trained, they learn how to identify potential security threats, handle cardholder data securely, and respond appropriately to security incidents. This knowledge directly contributes to reducing the risk of data breaches and ensuring that the organization can maintain compliance with PCI DSS requirements.

In contrast, while reducing overall costs, increasing productivity, and obtaining PCI certification are all beneficial aspects of a well-run organization, they are not the primary reasons that make employee training essential for PCI DSS compliance. The main focus of training, in this context, is to empower employees with the necessary security knowledge and skills to safeguard cardholder data effectively.